Product Issues

• Item or currency out of stock beyond estimated delivery time
• Payment failure or incomplete transaction

Boosting & Currency Orders

• Full service or delivery not completed within the guaranteed time
• Account statistics reduced or negatively affected during boosting
• Login information changed without your permission
• Bans resulting from the seller’s use of unauthorized third-party tools

Non-Refundable Situations

1. You changed login credentials after delivery
2. Your account was banned due to your own actions (e.g., cheating, violating game rules)
3. The guaranteed delivery time has not yet passed
4. The order was delivered correctly, but instructions were not followed
5. You purchased the wrong product or changed your mind after successful delivery

Return Policy

• Returns are not required for items delivered as described
• Return requests are only accepted within 14 days if the item is unused, unmodified, and differs from its original description
• Digital goods cannot be returned once activated, used, or altered

How to Request a Refund

Contact the Seller First

Try to resolve the issue directly with the seller via the platform’s messaging system.

Open a Dispute

If no solution is reached, file a dispute with our customer support team through your order page.

Processing Your Refund

Refunds are typically credited to your store balance by default.
If requested, refunds can be returned to your original payment method within 3–5 business days (depending on the seller).

Refund Methods

Original Payment Method – Available on request (processing time applies)

Important Notes

1. Always save screenshots, receipts, and chat logs as proof in case of dispute
2. Submit any evidence or claims through our official platform only
3. Carefully read item descriptions and seller terms before purchasing
4. Unauthorized use of third-party tools or account modification may void refund eligibility

Support Contact

Need help with a refund or return? Contact our Support Team through Contact Us or your order page. We’re here 24/7 to assist you.